Opening Date: 20/03/25

Closing Date: 20/06/25

Roles and Responsibilities

• Investigate and resolve software and hardware issues related to both computer users and casino live devices and equipment.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Train, guide, supervise, mentor, and align new IT department employees when required, as well as providing IT support.
• Keeping up to date with advancements and best practices in IT administration.
• Configure and install workstations with the in-house software applications and peripherals for the users.
• Understand, Configure, and troubleshoot in-house Software Applications.
• Perform viral maintenance and clean-up on the in-house hardware.
• Follow Company Policies and Procedures with respect to all essential duties and responsibilities.
• Be able to document new and existing setups and upgrades.
• Schedule the team in alignment with the company’s projects, tasks, and maintenance activities.
• Provide additional Support to IT Users within all departments of the company.
• Responsible for running new cabling
• Termination and testing of new cables
• Installation and calibration of audio/visual equipment
• Handle all IT technical related issues within Land based Casinos and Live Studios.
• Lead the onsite technical support team across multiple studios both local and remote setups.
• To monitor the delivery of Live Streams from the Live Casino or/and studio to the Encoding Servers.
• To monitor live Streams on destination, i.e. Media Players in Web Browsers or Mobile Devices.
• Handle and Schedule all Maintenance requests relating to all Studio Operations
• Ensure efficient operation of 1st Line Support and escalation processes, minimizing delays and optimizing response times across all platforms.
• Studio Felt replacement and planning
• Perform other duties as required.

Requirements:

• Possesses excellent verbal and written communication skills in English, with fluency in both spoken and written forms.
• Leadership Skills and ability to Lead Team/Department.
• Ability to work in a team.
• Own transport necessary for this position
• Required to be part of a 24/7 Roster
• On-call – responsible for providing technical support outside of regular working hours.
• A diploma level education in Computer Science and/or equivalent.
• A flexible attitude towards work and I can do attitude.
• Solid knowledge of best practices in IT administration and system security.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.