Opening Date: 13/05/2026

Closing Date: 13/09/2026

Job Description

Religa is looking for a dedicated and customer-focused Customer Support Agent to join our growing team. The ideal candidate will be responsible for delivering exceptional customer support and ensuring customer expectations are consistently met and exceeded in a professional, efficient, and customer-centric manner.

This role involves handling customer inquiries, resolving issues, collaborating with internal departments, and maintaining high levels of customer satisfaction across all communication channels. The successful candidate will thrive in a fast-paced environment, demonstrate strong problem-solving abilities, and contribute positively to the overall customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries regarding products and services via live chat, email, and telephone.
• Provide first-time resolution whenever possible while ensuring a positive customer experience.
• Investigate customer issues thoroughly, identify root causes, and determine appropriate solutions.
• Escalate, resolve, and follow up on customer cases efficiently for both B2B customers and internal stakeholders.
• Handle major client issues that may require urgent attention or escalation.
• Use internal tools and CRM systems to manage, track, and take ownership of customer queries.
• Identify critical tasks and priorities to maintain and improve customer satisfaction levels.
• Analyse customer inquiries, complaints, and service requests to identify trends and recurring issues.
• Collaborate closely with the Technical Department and Product Executives to resolve system-related issues and improve operational efficiency.
• Work alongside the Studio Floor Operations Team to ensure all studio-related incidents and tickets are resolved within defined SLA and SOP timelines.
• Stay updated on current promotions, campaigns, and product updates to support customers effectively.
• Maintain accurate knowledge of company SOPs, policies, procedures, and compliance requirements.
• Liaise with internal departments in English to ensure timely and effective issue resolution.
• Escalate unresolved or complex queries where necessary while maintaining clear communication with customers throughout the process.

Required Skills & Experience

• Excellent verbal and written communication skills in English.
• Strong customer service orientation with a passion for exceeding customer expectations.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Strong stress-management skills and ability to work effectively under pressure.
• Proactive problem-solving mindset with the ability to work independently.
• Positive attitude and willingness to learn and develop professionally.
• Comfortable using CRM platforms and other customer support tools.
• Experience working in a fast-paced customer service environment is considered an asset.
• Ability to analyse customer data and identify trends from reports and databases.
• Additional language skills will be considered an advantage.
• Strong organisational and time-management skills.
• Willingness to work on a 24/7 shift basis, including weekends and public holidays.
• Previous experience in iGaming, online gaming, casino, or live operations support will be considered an asset.
• Familiarity with customer support ticketing systems and escalation processes.
• Experience working within SLA-driven environments.

We Offer

• Competitive remuneration package
• Meals and snacks during working hours
• Health insurance
• Professional and personal development opportunities
• Exposure to the fast-growing iGaming industry.
• Dynamic working environment
• Supportive and collaborative team culture.