Opening Date: 13/06/25

Closing date: 12/09/25

Job Description

Ensuring that customer expectations are met and exceeded in the most effective and professional manner possible.

Roles and Responsibilities

• To answer customer inquiries and requests about products and services.
• To identify tasks that are critical to maintain customer satisfaction levels.
• To identify trends by analyzing records of customer inquiries, service requests and complaints.
• To gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• To identify tasks that are critical to maintain customer satisfaction levels.
• To identify trends by analyzing records of customer inquiries, service requests and complaints.
• Solve any major issues with clients that may escalate.
• To gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Escalating, resolving, and following up customer cases in a professional and efficient manner both for B2B Customers.
• Liaising with the Technical department and Product Owner, to solve problems and improve the system efficiency.
• Keeping updated on the latest promotions to assist customers with on-going marketing campaigns.

Person Specification (Skills; knowledge; experience; attitude)

• Leadership skills and ability to promote a great working environment.
• Experience of interpreting database data and other customer use analysis.
• A strong customer-oriented approach, including sharp telephone skills and etiquette and effective listening skills.
• Ability to speak and write fluently in English.
• An overall positive attitude towards work.
• Willingness to work over weekends and public holidays, on a shift basis.