Opening Date: 05-04-2024

Closing Date: 31-10-2024

Job Description

We are seeking a Junior IT Support Technician to join our team and provide technical assistance. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a strong desire to learn and grow within the field of IT support. As a Junior IT Support Technician, you will be responsible for diagnosing and resolving technical issues, installing and configuring hardware and software, and providing technical support both remotely and on-site.

Responsibilities

• Investigate and resolve software and hardware issues.
• Configure and install workstations with in-house software applications and peripherals for users.
• Understand, configure, and troubleshoot in-house software applications.
• Maintenance and repair of IT hardware equipment as well as Live Casino equipment.
• Assist in performing viral maintenance and clean-up on the in-house hardware.
• Provide additional IT support to users across all company departments.
• Assist in the installation of new cabling, termination, and testing of cables.
• Install and calibrate audio/visual equipment.
• Manage all technical IT issues within Live Studios.
• Monitor the delivery of Live Streams from the Live Casino and/or studio to the Encoding Servers.
• Adhere to company policies and procedures regarding all essential duties and responsibilities.
• Perform other duties as required.

Qualifications

• Diploma in Computer Science or advanced certification in an IT-related field
• Excellent communication skills in English, both written and verbal
• Knowledge of computer hardware components and troubleshooting.
• Demonstrated ability to be a team player and to work in a fast-paced environment.
• Team player mentality with ambition and motivation.
• Strong organisational skills and attention to detail.
• Required to be part of a 24/7 Roster.

Person Specification (Skills; knowledge; experience; attitude)

• Excellent problem-solving
• Knowledge of gaming would be considered an asset, but it is not necessary.
• Willingness to work on a shift basis, including night shifts, weekends, and public holidays.
• Proficient in written and spoken English and independent computer user.
• Flexible approach to work, a can-do attitude, and a willingness to learn.
• Ability to work independently with minimal supervision and collaboratively with other team members.